Refund policy

All sales are FINAL due to hygiene and quality control reasons.
This applies to all hair products and clothing items.

We do not accept returns or exchanges.

Refunds are only issued if:

  • You received the wrong item

  • Your item arrived damaged or defective

  • Your order was lost in transit

Issues must be reported within 48 hours of delivery with clear photos or videos. Items must be unused and in original packaging.

Please include:

  • Clear photos or videos of the issue
  • Your order number

Items must be:

  • Unused
  • Unworn (for clothing)
  • Uninstalled (for hair)
  • In original packaging

We do NOT offer refunds for:

  • Change of mind
  • Incorrect size selection (for clothing)
  • Incorrect address provided
  • Shipping delays or customs issues
  • Items that have been used, worn, altered, or installed

Approved refunds are processed within 5–10 business days to the original payment method. Shipping fees are non-refundable.

By placing an order, you agree to this policy.